See how HSS Inc. empowered employees to handle tough situations
HSS Inc, an organization that specializes in physical security and workplace violence prevention, sought a market-leading eLearning program designed for healthcare professionals to identify the early warning signs of aggressive behavior and to mitigate and protect themselves from violence.
It was important to HSS that this educational program be interactive, engaging, and informative while also concise, so as to minimize the amount of time that healthcare professionals spend training. AllenComm met those challenges by creating an engaging, effective, and flexible solution that fits the needs of multiple audiences while respecting learners' time constraints. The aim was to promote an increase in empathy, bolster employees' de-escalation skills, and encourage a boost in confidence, and therefore, a boost in hospital staff retention.
HERE'S WHAT WE DID
With aspects such as empathy, prevention, teamwork, and real-world action at the forefront of our strategy, we worked with HSS to create a series of five modules spanning the course content, featuring rich media, gamification elements, and a pre- and post-completion survey assessment to gauge confidence. We wanted learners to walk away from the training feeling confident in their ability to stop patient violence and aggression before it escalates and to reach out for support if necessary.
- A best-in-class learner experience which addressed multiple learner groups without sacrificing content relevance
- Elements such as an initial survey and opportunities to respond and reflect on given prompts made the experience feel truly personal
- Activities such as immersive video scenarios and gamified knowledge checks allowed learners to practice skills and explore consequences in a safe environment
- Training published in a responsive format available for access on multiple device types
"Open communication throughout the entire process. The level of expertise, and how engrossed they became to learn so much about our industry. Each member from the beginning with the RFP process to the design level and the creative team were personable, professional, and focused on our (ever-changing) needs."
-- Seth Karnes, Director, TEAM / Ed-Safe, HSS
VIDEO & MOTION GRAPHICS
Gold Davey for Team Essentials for Education for Websites
Gold Davey for Team Essentials for Health & Health Services for Websites
Silver Davey for Team Essentials for Training for Websites