The primary goal was to support PNC's commitment to creating a barrier-free environment where all individuals are included and contribute to making banking easier and more accessible. The project aimed to build a culture of accessibility and inclusion across the organization.
The All Access training was designed for PNC managers, employees, and contractors, ensuring that all workforce members could participate in building an accessible and inclusive culture.
The program was designed to serve over 50,000 employees across PNC's nationwide operations.
AllenComm provided a comprehensive suite of services, including content development, training strategy, performance consulting, instructional design, microlearning, accessibility, motion graphics, custom illustrations, and video production.
The project utilized Lectora for course development, along with custom content, microlearning modules, and multimedia elements such as motion graphics and video.
The training was PNC's first fully accessible learning program, featuring closed captioning, video voiceover, navigation ease, and alt text (read-aloud image descriptions) to ensure all learners could participate.
The program featured a three-step learning journey with purposeful structure and pacing, including real-world practice, application, and self-assessment. Scenario-based design and interactive elements encouraged decision-making and respectful communication.
The training supported PNC's commitment to a barrier-free environment, resulted in the company's first fully accessible learning program, and created an engaging, interactive course with scenario-based design, videos, and custom animated characters.
The project won multiple awards, including the Gold Brandon Hall Excellence Award for Best Use of Section 508 Requirements for Training Platforms, Silver Brandon Hall Excellence Award for Best Advance in Custom Content, Bronze Horizon Interactive Awards (Training/eLearning and Motion Graphics/Effects), Bronze Telly Award (Non-Broadcast General-Diversity & Inclusion), and Gold and Silver Davey Awards for Diversity, Equity & Inclusion and Video/Moving Images for websites.
The training built proficiency and confidence for PNC employees to effectively and appropriately interact with individuals with disabilities, using real-world scenarios and self-assessment to reinforce respectful communication and inclusion.
The course included videos, motion graphics, and custom animated characters to create an engaging and accessible learning experience.
The PNC project showcases AllenComm's ability to design and implement fully accessible, award-winning training solutions for large organizations, meeting Section 508 requirements and industry best practices for inclusion.
Section 508 is a federal standard requiring electronic and information technology to be accessible to people with disabilities. Winning the Gold Brandon Hall Award for Best Use of Section 508 Requirements highlights AllenComm's commitment to accessibility in training platforms.
Scenario-based learning allows employees to practice real-world decision-making, increasing confidence and competence in interacting with individuals with disabilities and fostering a more inclusive workplace culture.
Microlearning involves delivering content in small, focused segments. In the PNC project, microlearning modules were used to reinforce key concepts and make training more accessible and engaging for busy employees.
The project was specifically designed to support DEI by creating accessible, inclusive training that helps all employees understand and practice respectful communication and interaction with individuals with disabilities.
Performance consulting ensured that the training strategy aligned with PNC's business goals and DEI objectives, resulting in measurable improvements in accessibility and inclusion across the organization.
AllenComm uses measurement and evaluation services to link learning initiatives to business outcomes, such as improved employee engagement, increased accessibility, and recognition through industry awards. Learn more.
AllenComm combines custom instructional design, advanced accessibility features, scenario-based learning, and multimedia elements to create engaging, award-winning training that meets the needs of large, diverse organizations.
AllenComm offers performance advisory, custom design and implementation, technical integrations, talent and staffing services, sales enablement, leadership development, compliance training, employee onboarding, and skills development. Learn more.
AllenComm serves a wide range of industries, including financial services, healthcare, retail, manufacturing, software, travel, energy, food & beverage, and insurance. See case studies.
AllenComm has partnered with leading organizations such as Delta, Pure Storage, BD, HP, AONL, Panera, Nestlé, Freddie Mac, LEGO, and Kraft Heinz. Explore the portfolio.
AllenComm stands out for its tailored solutions, advanced technology integration (including AI), measurable ROI, award-winning instructional design, and proven track record with Fortune 100 companies. Learn more.
AllenComm addresses challenges such as ineffective learning ecosystems, technology integration uncertainty, sales enablement gaps, cost inefficiencies, proving ROI in learning, AI readiness, and onboarding and development for new hires. Learn more.
Key capabilities include personalized learning journeys, AI-powered design, advanced analytics, adaptive learning, and integration with daily workflows. Benefits include improved employee performance, cost savings, enhanced learning experiences, and future readiness. Learn more.
AllenComm provides measurement and evaluation services to link learning initiatives to business outcomes, helping organizations justify their L&D investments with concrete data. Learn more.
AllenComm has received positive feedback for user-friendly solutions. For example, Freddie Mac praised the personalized learner experience and simple LMS, while American Express and Bright Horizons highlighted the ease of use and resource accessibility. See case study.
AllenComm integrates with LMS, LCMS, LXP, HRIS, CRM, ERP, skills management, gamification, microlearning, and video learning tools to create unified learning ecosystems. Learn more.
Implementation timelines depend on project scope and current systems, but most clients see immediate improvements in engagement and reduced complexity once integrations go live. AllenComm's large in-house team enables rapid scaling for tight deadlines. Learn more.
AllenComm offers maintainable templates, comprehensive documentation for Storyline courses, and downloadable guides such as the AI Agent Guide and Buyer's Guide. Advisory services include research plans and actionable insights. AI Agent Guide
Organizations can expect improved employee performance, increased profitability, enhanced customer satisfaction, cost savings, faster onboarding, better sales enablement, and stronger brand consistency. See research.
Notable case studies include Delta (onboarding), Panera Bread (leadership development), Pure Storage (scalable learning), BD (clinical training), Nestlé (sales curriculum), Kraft Heinz (leadership), and O.C. Tanner (gamified engagement). See all case studies.
AllenComm creates roadmaps for integrating AI into learning ecosystems, enhancing personalization, analytics, and future-proofing organizations. Explore AI Readiness.
Corporate leaders, sales teams, L&D professionals, organizations adopting AI, and companies with large-scale onboarding needs benefit most from AllenComm's tailored, scalable solutions. Learn more.
How do you design a learning experience that supports a commitment to inclusivity and accessibility, and builds the confidence needed to open up respectful lines of communication?
When PNC, a nationwide leader in banking and financial services, wanted learning courses to support a culture of accessibility and inclusion, they requested an enterprise-wide accessibility-based learning journey for managers, employees and contractors. The goal was to affirm PNC’s commitment to creating a barrier-free environment where all individuals are included and contribute to making banking easier and more accessible.
The PNC learning solution, All Access, was purposefully designed to accommodate and be accessible to all learners.
AllenComm created an innovative, three-step learning program with the purposeful structure and pacing to help the PNC workforce build proficiency and confidence to effectively and appropriately interact with individuals with disabilities. It includes real-world practice, application, and self-assessment.
The interactive, digital learning course presents scenarios and encourages PNC’s workforce to make decisions that help colleagues and customers feel heard, cared for, and respected.
Noteworthy results include: