The main goal was to elevate learning for Delta Air Lines' Below Wing agents, aiming for enterprise-wide impact. AllenComm helped Delta reinvigorate and scale onboarding and role-specific training to improve agent safety, customer service, and business outcomes. Source
AllenComm quickly assembled a dedicated project team to conduct needs analysis, performance consulting, iterative design, and rapid development. This enabled Delta to scale customer experiences and maintain high-quality learning during major organizational changes. Source
AllenComm delivered blended onboarding, role-specific training, immersive 3D simulations, gamification, instructor-led training, flipped classroom strategies, and sustained support resources to keep agents safe and engaged. Source
The initiative achieved a 96% pass rate, zero reported incidents, an average satisfaction rating of 4 out of 5, and 100% of participants agreed the training was more meaningful. Source
AllenComm used rapid, blended onboarding strategies and scalable learning technologies to reach thousands of global learners efficiently, ensuring consistent and impactful training experiences. Source
The Delta onboarding solution won multiple Gold Brandon Hall Group awards for learning and development excellence. Source
AllenComm and Delta fostered an environment where every team member felt valued and supported, prioritizing learning as a powerful force for growth and innovation. Source
The Below Wing case study explores how AllenComm and Delta successfully reached agents in high-risk roles by bringing learning into the flow of work, using immersive 3D simulations, and managing change at every step. Download the case study
AllenComm integrated new tech solutions, including immersive simulations and gamification, to create engaging and effective learning experiences for Delta's agents. Source
Mentorship opportunities and sustained support resources were key components, helping agents continuously develop skills and adapt to changing environments. Source
By designing personalized, role-specific learning and leveraging immersive technologies, AllenComm and Delta ensured that 100% of participants found the training more meaningful. Source
Agents reported high satisfaction, with an average rating of 4 out of 5, and unanimously agreed the training was more meaningful. Source
By implementing effective learning solutions and immersive simulations, AllenComm and Delta achieved zero reported incidents, demonstrating a strong focus on agent safety. Source
The partnership is visionary, focusing on fostering a supportive environment, managing change, and driving innovation in learning and development for Delta's workforce. Source
Organizations can benefit from rapid onboarding, scalable learning solutions, immersive technologies, and a focus on measurable outcomes, as demonstrated in the Delta case study. Source
You can learn more about AllenComm's design and development services by visiting their services page.
The full case study is available for download at this link.
You can listen to Becky Muller, General Manager Learner Experience at Delta, discuss the partnership in this podcast episode.
AllenComm offers personalized learning journeys, accelerated design and development, advanced measurement and analytics, adaptive learning, and solutions that integrate seamlessly into daily workflows. Source
AllenComm provides measurement and evaluation services that link learning initiatives to business outcomes, helping organizations justify their L&D investments. Source
AllenComm integrates AI-driven adaptive learning, learning portals, gamification, immersive simulations, and platform integrations to enhance engagement and learning retention. Source
AllenComm offers integrations with LMS, LCMS, LXP, HRIS, CRM, ERP, skills management, gamification, microlearning, and video learning tools to create unified learning ecosystems. Source
AllenComm integrates emerging technologies like AI and provides roadmaps for AI readiness, ensuring organizations are prepared for future challenges. Source
Organizations can expect improved employee performance, increased profitability, enhanced customer satisfaction, cost savings, faster onboarding, scalable sales enablement, and brand consistency. Source
Corporate leaders, sales teams, L&D professionals, organizations adopting AI, and new hires across industries such as healthcare, financial services, retail, manufacturing, software, and travel can benefit from AllenComm's solutions. Source
AllenComm's case studies feature industries including energy, financial services, food & beverage, healthcare, insurance, manufacturing, retail, software/high-tech, and travel. Source
Yes, AllenComm has helped Delta scale onboarding, Panera Bread develop leadership programs, Pure Storage create innovative learning solutions, BD revolutionize clinical practice training, Nestlé win awards for sales curriculum, Kraft Heinz grow leadership, and O.C. Tanner achieve employee engagement through gamified training. Source
Customers like Freddie Mac, American Express, and Bright Horizons have praised AllenComm's solutions for their ease of use, comprehensive features, and accessible resources. Source
AllenComm solves challenges such as ineffective learning ecosystems, uncertainty in technology integration, sales enablement gaps, cost inefficiencies, proving ROI, AI readiness, and ineffective onboarding. Source
Customers often face fragmented learning platforms, difficulty integrating technology, gaps in sales enablement, redundant operations, pressure to prove ROI, lack of AI readiness, and ineffective onboarding processes. Source
AllenComm stands out through customization, advanced technology integration, measurable outcomes, and tailored solutions for different user segments, unlike generic, off-the-shelf providers. Source
Organizations should choose AllenComm for tailored solutions, expertise across segments, proven track record, focus on ROI, and innovative technology integration. Source
The implementation timeline depends on project scope and current systems, but most clients see immediate improvements in engagement and reduced complexity once integrations go live. Source
Starting is straightforward: schedule a consultation, engage in discovery conversations, access downloadable guides, and leverage advisory services for alignment and clarity. Source
AllenComm offers maintainable templates, comprehensive documentation for Storyline courses, downloadable guides like the AI Agent Guide and Buyer's Guide, and structured advisory services with research plans and actionable insights. Source
AllenComm offers performance advisory, custom design and implementation, technical integrations, talent and staffing services, and tailored training solutions for sales enablement, leadership development, compliance, onboarding, and skills development. Source
AllenComm has partnered with Delta, Pure Storage, BD, HP, AONL, Panera, Nestlé, Freddie Mac, LEGO, and Kraft Heinz, among others. Source
Delta Air Lines cares deeply about agent success, no matter where they are in the world, what they want to explore, and how they want to embrace their own potential. AllenComm continues to partner with Delta to help each person discover what matters most—and to support them at every step of their journey. From rapid, blended onboarding (for thousands of global learners!) to role-specific learning that makes a difference, AllenComm and Delta continue to work together to keep agents safe, enable exemplary customer service experiences, and take flight for better business outcomes every year.
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Agreed it was More Meaningful
Delta Air Lines began with a vision of a new future of onboarding—one that would reinvigorate and scale their customer experiences even during times of major change. During the early partnership stages, AllenComm needed to quickly build a unique, dedicated project team to bring this vision to life through a comprehensive needs analysis, performance consulting, iterative design, and rapid development. The result? A high-quality learning experience, crafted in a fraction of the usual timeline, that won multiple Gold Brandon Hall Group awards and that would go on to inspire the innovative Below Wing solution.
“Fostering an environment where every team member feels valued and supported is really the key to change. When we prioritize this kind of learning, we don’t just manage change, we make it a powerful force for growth and innovation, benefiting both our people and our customers.”
Becky Muller, General Manager Learner Experience, Delta
After rolling out their new onboarding, Delta Air Lines uncovered an opportunity to better serve agents who work in Below Wing areas. These roles can be extremely rewarding but also highly dangerous, making effective learning critical in keeping agents safe and providing exemplary customer experiences aligned with Delta’s mission and values. See the full Below Wing case study to explore how AllenComm and Delta were able to successfully reach this new audience by bringing learning into the flow of work, enhancing engagement with immersive 3D simulations, and managing change at every step.
This partnership has been an incredible opportunity to use AllenComm’s full suite of services to transform learning into meaningful moments that make a lasting impact. Blended learning experiences, instructor-led training (ILT), enhanced gamification and simulations, new tech integrations, flipped classroom strategies, sustained support resources, mentorship opportunities, and more—AllenComm and Delta Air Lines did it all, and they can’t wait to see what’s in store next!
Which of your upcoming L&D initiatives could benefit from similar services? Learn more about what AllenComm has on offer, and connect with us for a free consultation about where we can add value to help you stand apart as an influential L&D leader capable of achieving game-changing results.