Retail Banking Provider Invests in Team Development
Services Used
About This Project
When a retail banking provider wanted to invest in its next generation of leaders and provide sales training, it needed confidence and competence building leadership development training and a learning path that would help employees to better serve customer needs and advance their personal career goals.
Solutions
The AllenComm team created a personalized continuous learning path to progressively build skills and motivate people leaders on different paths and levels of proficiency. Our learning plan included the latest in effective methods for busy, professional adult learners, including 18 different modalities used to sequence 93 different instructional pathways for nine distinct audiences. Some of those included: micromodules; interactive activities enhanced with motion graphics; infographics, job aids and other resources to be used in the flow of work; a resource takeaway guide; VILT; and a Train the Trainer course to help facilitators guide participants.
Results
- Developed the mindsets, knowledge, and skills of contact center employees needed to support rollout of the new product
- Increased employee ability to solve problems and handle objections
- Increased employee confidence and engagement
