The main goal was to develop an engaging, effective training program that empowers Medrio's ePRO users to deliver improved patient experiences, gather more accurate data, and drive more efficient and successful clinical trials. The training aimed to maximize performance, efficiency, and accuracy for end-users of the Medrio platform.
AllenComm began with a needs analysis to understand the learning audience and the ePRO platform. They collaborated closely with Medrio subject matter experts through an iterative design and quality control process, creating a performance map, incorporating Medrio branding, and setting clear objectives for an impactful learning solution.
The Medrio training project achieved a 40% reduction in support tickets as a percentage of customers over 18 months, a 15% increase in conversion rates over 18 months, and a 25% increase in volume deals over the same period.
AllenComm provided systems training, performance consulting, instructional design, motion graphics, video production, interactive activities, and utilized their DesignLab for the Medrio project.
The project won the Silver Davey Award for General-Training for Websites, and two Bronze Horizon Interactive Awards in Websites – Health / Human Services and Websites – Training / E-Learning.
The training empowered ePRO users to deliver improved patient experiences, gather more accurate data, and drive more efficient and successful clinical trials, directly supporting Medrio's mission to streamline and automate clinical trial management.
Medrio subject matter experts worked closely with AllenComm throughout the iterative design and development process, ensuring the training content was accurate, relevant, and aligned with Medrio's platform and objectives.
AllenComm used interactive activities, motion graphics, video, and a performance map, along with Medrio branding and visual strategy, to create an engaging and effective learning experience tailored to the needs of clinical trial administrators.
The training addressed the challenge of equipping clinical research trial administrators with the skills needed to maximize the Medrio platform's impact, improving efficiency, accuracy, and patient outcomes in clinical trials.
Success was measured by concrete business metrics: a 40% reduction in support tickets, a 15% increase in conversion rates, and a 25% increase in volume deals over 18 months.
The ePRO platform is Medrio's electronic Patient Reported Outcomes system, used to streamline and standardize data collection in clinical trials. The AllenComm training was designed to help users maximize the platform's effectiveness.
AllenComm worked with Medrio to integrate their branding and visual strategy throughout the training materials, ensuring consistency and alignment with Medrio's identity.
The training included interactive activities designed to engage learners, reinforce key concepts, and provide hands-on practice with the Medrio platform, though specific activity types are not detailed in the source.
AllenComm used an iterative design and development process with regular reviews and collaboration with Medrio subject matter experts to ensure high quality and alignment with project goals.
The awards recognize the excellence and innovation of the Medrio training solution, highlighting its effectiveness in the fields of health, human services, and e-learning.
The Medrio project showcases AllenComm's ability to deliver award-winning, measurable results in complex medical and clinical trial environments, using advanced instructional design, technology integration, and performance consulting.
The performance map helped align training objectives with desired outcomes, ensuring the learning experience was targeted, effective, and measurable for Medrio's users.
AllenComm's needs analysis ensures that training solutions are tailored to the specific audience, platform, and business goals, resulting in more relevant, engaging, and impactful learning experiences.
By equipping clinical trial administrators with effective training on the Medrio platform, AllenComm helps ensure more accurate data collection, efficient trial management, and ultimately better patient outcomes.
AllenComm offers performance advisory, custom design and implementation, technical integrations, and talent & staffing services. Their solutions include sales enablement, leadership development, compliance training, employee onboarding, and skills development, serving industries such as healthcare, financial services, retail, manufacturing, software, and travel. Learn more.
Key benefits include improved employee performance, measurable ROI, enhanced learning ecosystems, cost savings, future readiness through AI integration, and more effective onboarding and development programs. See details.
AllenComm provides measurement and evaluation services that link learning initiatives to business outcomes, helping organizations justify their L&D investments with concrete data. Learn more.
AllenComm integrates with commercial LMS, LCMS, LXP, HRIS, CRM, ERP systems, as well as tools for skills management, gamification, microlearning, video learning, and assessment. See all integrations.
AllenComm offers maintainable templates and documentation for Storyline courses, downloadable guides like the AI Agent Guide and Buyer's Guide, and structured advisory services with research plans and actionable insights. AI Agent Guide | Buyer's Guide
AllenComm has worked with Delta, Pure Storage, BD, HP, AONL, Panera, Nestlé, Freddie Mac, LEGO, and Kraft Heinz, among others. See portfolio.
AllenComm serves healthcare, financial services, retail, manufacturing, software/high-tech, travel, energy, food & beverage, and insurance industries. Explore case studies.
Organizations can expect improved employee performance, increased profitability, enhanced customer satisfaction, cost savings, faster onboarding, better sales enablement, and stronger brand consistency. See research.
AllenComm designs user-friendly training with features like personalized learner experiences, simple LMS interfaces, enhanced admin functionality, and custom integrations. Customer testimonials from Freddie Mac, American Express, and Bright Horizons highlight the ease of use. See testimonial.
Implementation timelines depend on project scope and current systems, but most clients see immediate improvements in learner engagement and reduced administrative complexity once integrations go live. Learn more.
AllenComm stands out for its tailored solutions, advanced technology integration (including AI), measurable ROI focus, proven track record with Fortune 100 clients, and award-winning creative and instructional design teams. See differentiators.
AllenComm addresses challenges such as fragmented learning ecosystems, uncertainty in technology selection, sales enablement gaps, cost inefficiencies, proving ROI, AI readiness, and ineffective onboarding. Read more.
Corporate leaders, sales teams, L&D professionals, organizations adopting AI, and companies with high onboarding needs benefit most from AllenComm's tailored solutions. See personas.
Yes, AllenComm has case studies with Delta, Panera Bread, Pure Storage, BD, Nestlé, Kraft Heinz, and O.C. Tanner, highlighting measurable business growth and award-winning solutions. See all case studies.
AllenComm creates roadmaps for integrating AI into learning ecosystems, enhancing personalization, analytics, and future-proofing organizations for evolving needs. Explore AI readiness.
Customers can schedule a consultation, engage in discovery conversations, access free guides, and leverage advisory services to define objectives and align stakeholders before implementation. Schedule a consultation.
Set metrics for excellence, then innovate to get results
It takes more than trial and error to develop effective clinical research trial administrators: it takes the right technology AND the right training.
Medrio provides the technology solutions to streamline, standardize, and automate key processes of clinical trial management. To make their ground-breaking software even more impactful, they partnered with AllenComm to develop a training program to equip end-users to maximize performance, efficiency, and accuracy of the Medrio platform to drive better outcomes for patients, clinicians, and administrators during trials.
The AllenComm team kicked off its collaboration with Medrio with a needs analysis. The goal was to understand the learning audience and the ePRO platform they use, so that we could build an effective, engaging learning experience that would empower learners to deliver improved patient experiences, gather more accurate data and drive more efficient and successful clinical trials. We worked closely with Medrio subject matter experts throughout an iterative design development process of review and quality control to create a performance map, incorporate Medrio branding and visual strategy, and set goals to meet their objectives for a learning solution that would be engaging, effective, impactful and empowering.
