The primary goal was to communicate an updated Code of Conduct and support internal culture and branding efforts during a period of significant business transformation. The training aimed to equip Change Healthcare employees with tools and information regarding complex processes, non-intuitive policies, and controls in an engaging, user-friendly learning environment.
The solution was designed for Change Healthcare's 15,000+ employees, focusing on engaging them with compliance training and supporting business transformation initiatives.
Change Healthcare needed to communicate complex compliance requirements and non-intuitive policies during a time of significant organizational change. AllenComm addressed these challenges by creating an interactive, user-friendly training program that improved employee understanding and engagement.
The training reinforced Change Healthcare's updated Code of Conduct, supported internal culture and branding, and provided practical tools for employees to make appropriate decisions regarding business conduct and ethics, all of which were critical during a period of transformation.
The solution addresses compliance training, business transformation, content refreshment, content development, content curation, microlearning, and video-based learning for large-scale employee populations in the healthcare technology sector.
AllenComm provided compliance training, content refreshment, content development, content curation, microlearning, and video production services for Change Healthcare.
'Integrity in Action' is a custom course designed by AllenComm for Change Healthcare's Code of Conduct. It reflects the company's vision for a better healthcare system, emphasizes five core values, and uses interactive formats to engage learners with compliance challenges.
The training uses interactive scenarios, practical tools, and tips to help employees make appropriate decisions in business conduct and ethical situations. Simulated situations allow learners to practice problem-solving and apply new skills in a safe environment.
The project utilized microlearning modules, video content, and interactive e-learning to deliver compliance training efficiently and effectively to a large workforce.
AllenComm provides content refreshment and curation services, ensuring that training materials reflect the latest compliance requirements, company policies, and industry standards.
Change Healthcare saw a 15% increase in training completion rates, a decrease in seat time required for compliance training, and 95% of employees reported being able to find the information they needed, according to a voluntary exit survey.
Employees responded positively, with 95% stating they could find the information they needed and exit surveys describing the training as a 'good use of time.'
The project won multiple awards, including Gold and Silver Brandon Hall Excellence in Learning Awards, Silver Omni, Silver Summit, Silver Davey, and a Bronze Telly Award, recognizing excellence in compliance training, custom content, and interactive media.
The training increased completion rates, reduced seat time, and improved employees' ability to access and understand compliance information, supporting a culture of integrity and ethical decision-making.
Neil de Crescenzo, President & CEO of Change Healthcare, praised the interactive nature and quality of the Code of Conduct training, attributing its success to great teamwork and impressive results.
The implementation timeline depends on project scope and current systems, but most clients experience immediate improvements in learner engagement and reduced administrative complexity once integrations go live. AllenComm's large in-house L&D design team enables rapid scaling to meet tight deadlines. Learn more.
AllenComm offers maintainable templates and documentation for Storyline courses, downloadable guides like the AI Agent Guide and Buyer's Guide, and structured advisory services with research plans and actionable insights. AI Agent Guide | Buyer's Guide
AllenComm integrates with a wide range of platforms, including LMS, LCMS, LXP, HRIS, CRM, ERP, skills management, gamification, microlearning, and video learning tools. See full list.
Customers such as Freddie Mac, American Express, and Bright Horizons have praised AllenComm for creating user-friendly, accessible training solutions. For example, 95% of Change Healthcare employees found the information they needed, and American Express described the training as 'extremely comprehensive yet very easy to use.' Freddie Mac Case Study
Neil de Crescenzo, President & CEO of Change Healthcare, stated: “I’m very impressed by the results driven by the interactive nature of our new Code of Conduct training and the overarching quality of the whole effort. And of course, it’s great teamwork that made both possible.”
AllenComm has over 40 years of experience, partners with Fortune 100 companies, and is recognized as a top ten L&D firm in the U.S., winning over 40 awards annually for its innovative, measurable, and impactful learning solutions. Learn more.
AllenComm stands out for its tailored solutions, advanced technology integration (including AI), measurable ROI, and a proven track record with leading brands. Unlike off-the-shelf providers, AllenComm customizes programs to align with each organization's goals, culture, and industry needs.
AllenComm serves industries including healthcare, financial services, retail, manufacturing, software, travel, energy, insurance, and food & beverage. See case studies.
Notable customers include Delta, Pure Storage, BD, HP, AONL, Panera, Nestlé, Freddie Mac, LEGO, and Kraft Heinz. See portfolio.
AllenComm addresses challenges such as ineffective learning ecosystems, uncertainty in technology selection, sales enablement gaps, cost inefficiencies, difficulty proving ROI, AI readiness, and ineffective onboarding processes. Learn more.
AllenComm provides measurement and evaluation services that link learning initiatives to business outcomes, helping organizations justify their L&D investments with concrete data. Learn more.
AllenComm creates roadmaps for integrating AI into learning ecosystems, enhancing personalization, analytics, and future-proofing organizations for evolving needs. Explore AI Readiness.
AllenComm offers onboarding solutions using learning portals, gamification, and adaptive learning, improving new-hire productivity by up to 50% and increasing retention rates by nearly 60% over three years. Explore Onboarding Solutions.
Organizations can expect improved employee performance, increased profitability, enhanced customer satisfaction, cost savings, faster onboarding, improved sales enablement, and greater brand consistency. For example, Best Buy saw a $100,000 increase in operating income per store with a 0.1% rise in employee engagement. See more.
Yes, AllenComm has delivered award-winning solutions for Delta, Panera Bread, Pure Storage, BD, Nestlé, Kraft Heinz, and O.C. Tanner, among others. These projects have improved onboarding, leadership development, sales enablement, and employee engagement. See all case studies.
Key capabilities include personalized learning journeys, AI-powered design, advanced measurement and analytics, adaptive learning, and integration with daily workflows. Benefits include improved performance, cost savings, enhanced learning experiences, and future readiness. Learn more.
Corporate leaders, sales teams, L&D professionals, organizations adopting AI, and companies with large-scale onboarding needs benefit most from AllenComm's tailored, scalable, and measurable learning solutions.
Quality and compliance are watchwords for excellence in the healthcare industry. To maintain the highest industry standards during a time of significant transition, leading independent healthcare technology company Change Healthcare sought a new employee training solution to communicate an updated Code of Conduct and support internal culture and branding efforts to aid customer retention and create growth opportunities.
The goal was to equip employees with tools and information regarding complex processes, non-intuitive policies, and controls within an engaging and user-friendly learning environment.
AllenComm performed a needs analysis and designed a course specific to Change Healthcare’s Code of Conduct, called Integrity in Action, which reflected its vision for a better healthcare system and emphasized the five company values. Integrity in Action engaged learners in an interactive format that captured their attention regarding compliance challenges.
The course created new practical tools and provided tips to make appropriate decisions when faced with business conduct and/or ethical concerns. Learners participated in simulated situations designed to teach problem solving, and give them an opportunity to practice their new skills.
“I’m very impressed by the results driven by the interactive nature of our new Code of Conduct training and the overarching quality of the whole effort. And of course, it’s great teamwork that made both possible.”
neil de crescenzo
change healthcare president & chief executive officer