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CPI Improves Mental Health Outcomes With Digital Learning

Services Used

Awards Won

  1. Bronze Telly Award in Craft-Videography / Cinematography category
  2. Bronze Omni Award in Education
  3. Bronze Omni Award in Health & Fitness
  4. Bronze Horizon Award in Training & eLearning


About This Project

National studies show that the majority of people diagnosed with serious mental illness do not have access to evidence-based recovery support practices to improve health and promote wellness.

Behavioral health providers at the Center for Practice Innovations at Columbia Psychiatry, New York State Psychiatric Institute (CPI) sought a way to help improve outcomes for individuals with long-term psychiatric disabilities by providing recovery-oriented solutions.

In order to more effectively bring those practices to the communities it serves, CPI needed a way to help mental health practitioners support and deliver high-quality treatment to clients as part of their ongoing training efforts. The solution needed to be inspiring, authentic, and easy to use for learners with a broad range of work experience and education.


AllenComm designed a digital learning experience anchored from beginning to end around an engaging, realistic scenario. Through a variety of audio and video elements, learners follow one man’s progress over several sessions, observing how his mental health practitioner coaches him through specific challenges associated with a psychosocial disorder. The situation is both accessible and specific, providing a context for learners of any experience level to confidently begin applying effective principles and best practices.

In alignment with CPI’s existing training programs, a balance of audio and textual content was organized into nine manageable micro-modules, allowing learners to move through the experience at their own pace and navigate freely to topics with particular value. A platform was set up to deliver ongoing performance support with the micro-modules and a resource library.


The course and activities are aimed at helping practitioners:

  • Assess and make plans for rehabilitation readiness
  • Address needs through effective responses and exercises
  • Coach toward the most appropriate and meaningful goals
  • Choose appropriate strategies to advocate and develop supports


“It was clear from day one that AllenComm's dedication to quality would drive the development process... and it did. We couldn't be happier with the finished product, and feedback from users has been very positive.”

paul margolies

ph.d, associate director CPI