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International Oil and Gas Industry Partner Drives Change With Systems Training

Services Used

About This Project

How does a global leader in the oil and gas industry drive change when they need a more comprehensive program to provide needed systems information to its employees?

The solution had to be transformative: it needed to make information more accessible by moving away from a slow, call-center type Q&A system to a new, streamlined digital learning library solution so employees could access needed data instantly.



The AllenComm team designed an information system, back-office support training, and leadership development learning that would be the transformative solution our partner needed. Our solution had to scale for a global learning audience and include resources for non-native Englishspeaking learners. We created a web-based training solution, a support toolkit to embed in the flow of work, and used gamification and microlearning strategies to increase engagement and boost retention.


  • Improved station performance
  • Increased retention of station managers
  • Decreased calls to call center by 30%
  • Decreased employee turnover by 7%


“This training has been well received at all levels of our organization. We are getting feedback that this training takes the learner experience to the next level. Learners love the fact that they have the opportunity to interact with our customers earlier in their training journey. One of our main objectives was teaching our specialists to be resourceful, and this training does just that!”