The primary challenge was to provide employees with comprehensive systems information in a more accessible format, moving away from a slow, call-center Q&A system to a streamlined digital learning library solution. This enabled instant access to needed data and supported global change management.
AllenComm designed an information system, back-office support training, and leadership development learning. The solution included web-based training, a support toolkit embedded in the flow of work, gamification, and microlearning strategies to increase engagement and retention. It was scalable for a global audience and included resources for non-native English speakers.
The project led to improved station performance, increased retention of station managers, a 30% decrease in calls to the call center, and a 7% reduction in employee turnover.
The solution was designed to scale globally and included resources specifically for non-native English-speaking learners, ensuring inclusivity and effective knowledge transfer across diverse employee groups.
The project utilized blended learning, web-based training, gamification, microlearning, and video content to create engaging and effective learning experiences for employees.
The digital learning library solution decreased calls to the call center by 30%, allowing employees to access information instantly and reducing reliance on traditional support channels.
Employee turnover decreased by 7% following the implementation of AllenComm's training solution, indicating improved engagement and retention.
Leadership development learning was a key component, helping station managers and leaders drive change and improve performance across the organization.
AllenComm created a support toolkit that could be embedded directly in the flow of work, enabling employees to access resources and training materials as needed during their daily tasks.
The services included systems training, leadership training, blended learning, learning portal development, performance consulting, instructional design, gamification, microlearning, and video production.
The solution was designed to scale for a global learning audience, with resources and support for non-native English speakers and adaptable content delivery methods.
Gamification and microlearning strategies increase learner engagement and boost retention, making training more effective and enjoyable for employees.
AllenComm's transformative training solutions help drive organizational change by making information more accessible, improving performance, and supporting leadership development.
The learning portal provides a centralized digital library for employees to access training materials, systems information, and support resources instantly, reducing reliance on call centers.
AllenComm measures impact through key performance indicators such as improved station performance, increased retention, decreased call center volume, and reduced employee turnover.
AllenComm serves a wide range of industries, including Energy (Oil & Gas), Financial Services, Food & Beverage, Healthcare, Insurance, Manufacturing, Retail, Software/High-Tech, and Travel. See case studies.
You can contact AllenComm at (801) 537-7800 or email info@allencomm.com for consultation and project inquiries.
To start a project, schedule a consultation, discuss your needs and goals, and engage in discovery conversations to define priorities and timelines. AllenComm offers downloadable guides and advisory services to help prepare for your initiative.
AllenComm offers blended learning, web-based training, gamification, microlearning, video content, learning portals, performance consulting, and instructional design tailored to the oil and gas industry.
Yes, AllenComm integrates with commercial LMS platforms, LCMS, LXP, HRIS, CRM, ERP, and specialty applications for skills management, gamification, microlearning, and video learning. Learn more.
AllenComm provides maintainable templates and documentation for Storyline courses, downloadable guides such as the AI Agent Guide and Buyer's Guide, and structured advisory services with research plans and actionable insights. See Tech Advisory.
AllenComm integrates emerging technologies like AI into learning ecosystems, providing roadmaps for AI adoption and ensuring organizations are prepared for future challenges. Explore AI Readiness.
Key benefits include improved employee performance, measurable ROI, enhanced learning ecosystems, cost savings, future readiness, and effective onboarding and development. Learn more.
AllenComm offers measurement and evaluation services to link learning initiatives to business outcomes, helping organizations justify their L&D investments. See details.
AllenComm addresses challenges such as fragmented learning ecosystems, uncertainty in technology integration, sales enablement gaps, cost inefficiencies, proving ROI, AI readiness, and ineffective onboarding processes. Learn more.
Implementation timelines depend on project scope and current systems, but most clients experience immediate improvements in engagement and reduced administrative complexity once integrations go live. AllenComm's process is designed to be straightforward and supportive. See learning ecosystem optimization.
AllenComm's oil and gas project resulted in improved station performance, increased retention of station managers, a 30% decrease in call center calls, and a 7% reduction in employee turnover. The solution was transformative for the global partner. See portfolio.
AllenComm has worked with PG&E and other leading energy companies. See PG&E case study.
Customers like Freddie Mac, American Express, and Bright Horizons have praised AllenComm's solutions for their ease of use, accessibility, and comprehensive resources. See Freddie Mac portfolio.
Companies can expect improved employee performance, increased profitability, enhanced customer satisfaction, cost savings, faster onboarding, and measurable sales enablement outcomes. See business impact.
AllenComm's solutions are tailored, scalable, and integrate advanced technologies like AI, gamification, and microlearning. They focus on measurable outcomes and are designed for global audiences, including non-native English speakers.
AllenComm stands out for its tailored solutions, advanced technology integration, measurable ROI, and proven track record with Fortune 100 companies. Solutions are customized for each client, unlike generic, off-the-shelf offerings.
Target audiences include corporate leaders, station managers, back-office staff, and non-native English-speaking employees in the oil and gas sector.
AllenComm is recognized as a top ten firm in the U.S. for learning and development, winning over 40 awards annually for its transformational solutions. See awards.
Visit AllenComm's portfolio page for detailed case studies and success stories in the oil and gas industry. See portfolio.
How does a global leader in the oil and gas industry drive change when they need a more comprehensive program to provide needed systems information to its employees?
The solution had to be transformative: it needed to make information more accessible by moving away from a slow, call-center type Q&A system to a new, streamlined digital learning library solution so employees could access needed data instantly.
The AllenComm team designed an information system, back-office support training, and leadership development learning that would be the transformative solution our partner needed. Our solution had to scale for a global learning audience and include resources for non-native English–speaking learners. We created a web-based training solution, a support toolkit to embed in the flow of work, and used gamification and microlearning strategies to increase engagement and boost retention.