Challenges
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Outdated onboarding
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High turnover
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New product, process, and compliance protocols
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Lack of coaching culture
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Transition to remote work (Digital and V-ILT ecosystem)
Solutions
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Creating 70/20/10 curriculums
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Progressive onboarding that utilizes brain science
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Interactive scenarios and simulations to allow hands-on practice
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Gamified system navigation training
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Microlearning modules
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Learning in the flow of work support resources