Frequently Asked Questions

Industry Experience & Use Cases

What types of healthcare and medical organizations does AllenComm work with?

AllenComm has experience partnering with hospitals, clinics, medical technology and device companies, pharmaceutical companies, retail pharmacies, professional associations, and mental health providers. Solutions include high-stakes technical training for surgeons, nurses, and technicians, as well as custom leadership and onboarding programs. Note: AllenComm's expertise is broad, but some highly specialized regulatory or clinical requirements may require additional customization. Source

What are common training needs for healthcare and medical organizations?

Common training needs include compliance training to keep employees up to date on safety and health regulations, onboarding and upskilling programs to accelerate readiness for new roles, leadership development, and ongoing education to help professionals stay current with industry changes. Note: Training needs may vary by organization size and specialty; highly niche requirements may require additional scoping. Source

What organizational challenges in healthcare does AllenComm address?

AllenComm addresses talent shortages, rising costs (care, drug prices, administration), increasing regulation and reform (data privacy, insurance, access to care), and disruption from emerging technology and changing professional roles. Note: Some challenges may require collaboration with other vendors or internal teams for full resolution. Source

Features & Capabilities

What types of learning solutions does AllenComm offer for healthcare and medical organizations?

AllenComm offers high-stakes technical training, custom leadership and onboarding programs, compliance training, and learning solutions on topics such as the drug development process, pharmacovigilance, and empathy in doctor-patient communications. Solutions leverage AR/VR, video, hybrid formats, and adaptive assessments. Note: Not all features may be available for every project; confirm with AllenComm for specific solution availability. Source

How does AllenComm ensure technical accuracy and relevance in healthcare training content?

AllenComm collaborates closely with subject-matter experts to ensure technical accuracy and up-to-date content. Processes are in place to efficiently work with busy healthcare professionals and adapt to rapidly changing information. Note: Timeliness of updates depends on client collaboration and SME availability. Source

What learning technologies and integrations does AllenComm support for healthcare training?

AllenComm supports integration with commercial LMS, LCMS, LXP, HRIS, CRM, ERP, and specialty applications for skills management, gamification, microlearning, video learning, and adaptive learning. AI and data integration enable seamless reporting and actionable insights. Note: Integration capabilities may depend on the client's existing technology stack. Source

Does AllenComm support xAPI or other APIs for healthcare learning data?

Yes, AllenComm supports xAPI (Tin Can) for learning data tracking and integrations, and also offers a proprietary API for xAPI-like use cases, including system integration and mobile learning. Note: API capabilities may require technical consultation for custom implementations. Source

Performance & Outcomes

What measurable outcomes can healthcare organizations expect from AllenComm training solutions?

Healthcare organizations can expect outcomes such as a 20% or greater increase in learner confidence, reduced diagnostic errors and associated costs, decreased overall seat-time for formal instruction while increasing learning efficacy, and improved talent retention in specialized fields. Note: Actual results may vary based on implementation and learner engagement. Source

What KPIs and metrics are used to measure the impact of AllenComm's healthcare training?

Key metrics include learner engagement rates, course completion rates, diagnostic error reduction, time to productivity, onboarding completion rates, and retention rates. For sales enablement or compliance, metrics may include sales productivity, customer engagement, and compliance adherence. Note: Some metrics require client-side data collection and reporting. Source

Implementation & Support

How long does it take to implement AllenComm healthcare training solutions?

Implementation timeframes depend on project scope and existing systems. Most clients experience immediate improvements in learner engagement and reduced administrative complexity once integrations go live. AllenComm provides a streamlined onboarding process, discovery conversations, and downloadable guides to support implementation. Note: Large-scale or highly customized projects may require longer timelines. Source

What technical documentation and support resources are available for healthcare clients?

AllenComm provides system administrator documentation (integrated into Zendesk for 24/7 access), maintainable templates and documentation for Storyline courses, and resources to enable clients to independently update and scale their courses. Note: Some documentation may be in development; check with AllenComm for current availability. Source

Customer Proof & Social Validation

What feedback has AllenComm received from healthcare clients?

Pfizer reported a positive experience working with AllenComm for over two years on a business-critical portal, citing the team's ability to keep up with rapidly changing content, meet every deadline, and maintain strong communication. Note: Individual results and experiences may vary by client and project scope. Source

Can you provide examples of AllenComm's work in the healthcare industry?

AllenComm has delivered projects for clients such as BD, Infusion Nurses Society, and Change Healthcare. Case studies and portfolio entries are available for review on the AllenComm website. Note: Not all case studies may be publicly available due to client confidentiality. Source

Limitations & Best Fit

Are there any limitations to AllenComm's healthcare training solutions?

Detailed limitations are not publicly documented; ask AllenComm sales for specifics. Some highly specialized clinical or regulatory requirements may require additional customization or collaboration with other vendors. Source

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Learning Solutions for the Healthcare and Medical Industries

With new medical breakthroughs and technologies continually reshaping the healthcare landscape, the industry is always evolving. Organizations in every facet of healthcare are faced with the challenge of staying current on the latest research, innovations, and regulatory requirements. The exponential growth in demand for healthcare professionals, such as nurses, is driving the need for effective training programs to fill employee and skill gaps as quickly and efficiently as possible.  

AllenComm’s deep experience working with hospitals, clinics, medical technology and device companies, pharmaceutical companies, retail pharmacies, professional associations, mental health providers, and more. Our solutions in this space include high-stakes technical training for surgeons, nurses, and technicians. We have also created custom leadership and onboarding programs to address the expanding need for talent in this field. We have developed learning solutions on the drug development process, on pharmacovigilance, and on demonstrating empathy in doctor patient communications.  

What Experience Has Taught Us

  • We can leverage the full range of new learning tech to simulate complex environments for safe practice, including AR/VR, video, hybrid solutions, etc.  
  • We understand the critical nature of the content and have processes to efficiently collaborate with your busy subject-matter experts and ensure the technical accuracy of the content.  
  • Often, our healthcare clients are looking to solve complex organizational challenges that cannot be met with a simple eLearning tutorial. We design solutions that are targeted to your specific challenges and desired outcomes. 
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Featured Work

We have worked with several clients in the healthcare and medical industries, helping them to achieve lasting performance improvement. Here are a few examples of our work, but we have a broad portfolio of clients in the healthcare industry.

Custom Learning Solutions for the Healthcare Industry

Successful medical/healthcare training must flex to accommodate medical professionals’ schedules and practices while the content must engage participants. We have developed strategies to ensure training for medical/healthcare professionals meets these requirements. 

Learning Needs for Healthcare and Medical

Due to the strict regulations in the healthcare and medical industries, common training needs include compliance training to ensure employees are kept up to date on the latest safety and health regulations. Other training courses include leadership and upskilling to help healthcare professionals grow their careers.

Organizational Needs

  • Talent shortages in healthcare workers, particularly in particular specialties 
  • Addressing rising costs in terms of care, drug prices, and administration  
  • Increasing regulation and reform in areas of data privacy, insurance, uninsured access to care, etc. 
  • Disruption due to emerging technology and changing roles for healthcare professionals 

Learning Needs

  • Onboarding and upskilling programs that accelerate learner readiness for new roles 
  • Training on new processes and protocols that changes established practices to improve outcomes while decreasing costs 
  • Compliance training that goes beyond the minimal requirement to shape culture and patient care 
  • Ongoing and continuing education that helps busy learners stay current with change 

Learning Solutions for Healthcare

The technical and scientific nature of healthcare, and the life and death issues it often entails, put special demands on employee training programs. When training is required, it must scale to allow time for participants to build their skills without disrupting their vital work. As new studies cause the medical field to grow and change, medical professionals must keep up with the latest procedures in order to comply with best practices. We can implement strategies to ensure training materials are updated regularly. We design training to be engaging and effective without being overwhelming.

Learning Solutions

  • Realistic trouble-shooting scenarios for realistic practice in a safe environment 
  • Instructional video to teach interpersonal skills and establish the context and criticality of these interactions 
  • Adaptive assessments that identify where busy professional need to focus their learning 
  • Achievement portfolios that combine goal setting with project-based or on-the-job apprenticeship 

Learner Outcomes

  • Reduce diagnostic errors and associated costs on the job 
  • Increase learner confidence by 20% or greater 
  • Decrease the overall seat-time of formal instruction while increasing the efficacy of the learning 
  • Retain talent and meet growing demand for leaders in specialized fields 
“We worked with Allen for 2+ years building a portal for a business-critical department at Pfizer. We could not be happier with the results. The project management team easily understood and followed our content driven direction. Our content is constantly changing at a rapid pace and the team not only kept up, was a step ahead. They met every deadline and stayed consistently in contact regardless of their location in Utah. They visited Pfizer a few times and our team met there a few times. Overall, it was a very positive experience and we would absolutely use them again.”
Pfizer

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