Frequently Asked Questions

Product Information & Industry Fit

What types of training solutions does AllenComm offer for the software and high-tech industry?

AllenComm provides custom training solutions for the high-tech industry, including engineering boot camps, gamified customer use cases, paired programming simulations, and animated process simulations. These solutions are designed to address technical skills development, onboarding, compliance, and interpersonal skills for both technical and non-technical staff. Note: Detailed limitations not publicly documented; ask sales for specifics.

Which industries does AllenComm serve?

AllenComm serves a wide range of industries, including Software, High-Tech, Healthcare, Manufacturing, Finance, Retail, Food & Beverage, Insurance, Energy, Travel, Automotive Manufacturing, Pharmaceuticals, and Management Consulting. For a full list, visit our Industries page. Note: Industry-specific limitations are not detailed; contact AllenComm for sector-specific fit.

What experience does AllenComm have with high-tech and software companies?

AllenComm has decades of experience working with high-tech organizations, including cloud services, social media, and software companies. Notably, AllenComm has partnered with HP on initiatives such as brand training, technical training for sales teams, and customer experience training. See the HP case study for details. Note: Some case studies may not be publicly available due to client confidentiality.

Features & Capabilities

What are the key features of AllenComm's training solutions for the software industry?

Key features include performance mapping to align training with business objectives, tailored training programs for onboarding, compliance, and sales enablement, measurement tools for ROI, integration of learning into daily workflows, and support for advanced media such as AR/VR, animation, and 3D illustration. Note: AR/VR and advanced media may require additional resources or technology compatibility.

What integrations and technical capabilities does AllenComm support?

AllenComm supports integration with commercial LMS, LCMS, LXP, HRIS, CRM, ERP, and specialty applications for skills management, gamification, microlearning, video learning, and adaptive learning. AllenComm also offers xAPI (Tin Can) support and a proprietary API for data tracking and system integration. For more, see Platform Integrations. Note: Integration capabilities may depend on your existing systems; confirm compatibility with AllenComm.

Does AllenComm provide technical documentation and support for its solutions?

Yes, AllenComm offers system administrator documentation (integrated into Zendesk for 24/7 access), maintainable templates and documentation for Storyline courses, and resources to help clients independently update and scale their courses. For more, visit learning ecosystem optimization services. Note: Some documentation may be restricted to clients; inquire for access details.

Use Cases & Benefits

What business impact can software and high-tech companies expect from AllenComm's solutions?

Software and high-tech companies can expect accelerated onboarding (up to 30% faster time-to-competency), improved employee performance, measurable ROI, cost savings, enhanced customer experience, and future readiness through AI integration. For example, effective onboarding programs can improve new-hire productivity by 50% and increase retention rates by nearly 60% over three years. Note: Actual results may vary based on implementation and organizational context.

How does AllenComm address the unique training needs of high-tech organizations?

AllenComm tailors its process to the fast-paced, innovation-driven environment of high-tech organizations. This includes working closely with subject-matter experts, using creative media to explain complex concepts, and adapting to concurrent development of new tools or processes. Solutions are designed to bridge skill gaps, enhance security, drive innovation, and ensure compliance. Note: Some highly specialized or proprietary technologies may require additional customization.

What pain points does AllenComm solve for software and high-tech companies?

AllenComm addresses fragmented learning ecosystems, uncertainty in technology selection and integration, sales enablement gaps, cost inefficiencies, challenges in proving ROI, AI readiness, and ineffective onboarding. Solutions include personalized learning journeys, advisory services, and tools for measurement and evaluation. Note: Not all pain points may be fully addressed in every engagement; discuss your specific needs with AllenComm.

Customer Proof & Testimonials

What feedback has AllenComm received from high-tech clients like HP?

HP reported that AllenComm's training was well received at all organizational levels, with feedback highlighting the enhanced learner experience and opportunities for early customer interaction. HP noted that the training helped specialists become more resourceful. See the HP case study for more details. Note: Individual results may vary; not all clients may experience the same outcomes.

How do AllenComm's training programs support ease of use and accessibility?

AllenComm's programs are designed with intuitive navigation, clear visuals, and accessibility across multiple devices. Microlearning solutions are praised for their smart content architecture and technical portability. For example, American Express described their AllenComm-developed training as 'extremely comprehensive yet very easy to use.' Note: Accessibility features may vary by program; confirm requirements with AllenComm.

Implementation & Support

How long does it take to implement AllenComm's solutions for software and high-tech companies?

Implementation timelines depend on project scope and existing systems. Most clients see immediate improvements in learner engagement and reduced administrative complexity after integration. AllenComm offers streamlined onboarding, discovery conversations, and downloadable guides to support a smooth start. Note: Large-scale or highly customized projects may require longer timelines; consult AllenComm for estimates.

KPIs & Metrics

What KPIs and metrics are used to measure the success of AllenComm's training solutions?

Key metrics include learner engagement rates, course completion rates, time-to-competency (e.g., 30% faster onboarding), sales productivity, customer engagement scores, cost savings, ROI on training, and onboarding retention rates. For example, effective onboarding can improve new-hire productivity by 50% and retention by nearly 60% over three years. Note: Metric tracking depends on integration with your systems and data availability.

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Learning Solutions for the High-Tech Industry

The high-tech industry is characterized by rapid change—including organizational mergers, new product introductions, and a continually expanding workforce. Due to emerging technologies and ongoing innovation in software and hardware, many companies need programs to develop technical skills. Rapid growth in this sector has also resulted in increased needs for leadership and interpersonal skills.  

Often, there is a combined need for both technical and interpersonal skills. For example, those who aren’t engineers, such as the sales team, may need to communicate the value of complex technical products or services to customers. Over the last few years, this industry has also experienced a growing need for compliance training—as concerns over privacy, transparency, and youth safety are being prioritized.  

AllenComm has worked with the high-tech industry for decades and is uniquely suited to meet the types of needs and the context of these organizations. 

What Experience Has Taught Us

  • We know how to work with technical content. We are committed to taking full advantage of time with subject-matter experts. We have processes to ensure we gather the content we need at the right level of detail for the learner audience.  
  • We bring complex concepts to life. Our creative team uses AR/VR, animation, 3D illustration, and the full spectrum of media to render difficult subject matter in formats that enable learning. We can simulate software, provide skills practice, and measure performance.  
  • We tailor our process to suit the unique needs of tech companies. Often, technical training is being concurrently developed with new tools or processes in the organization. We have the experience to anticipate when to work ahead and when to hold off to avoid unnecessary rework.  

Innovating Learning Solutions

In this episode of the Learner Experience Revolution, Michael Noble, VP of AllenComm Advisory, speaks with Jack Reid, a Leadership Development Partner at Pure Storage. Listen as they share lessons learned from their initiative, including insights into sustaining change, being adaptable, and fostering continuous improvement to overcome challenges and achieve long-term results.

Hear More

Case Study

HP

We work with several of the world’s top tech organizations—cloud services companies, social media companies, software companies, and more. We have worked with HP on a number of initiatives—brand training, technical training for their sales team, and training on the customer experience.  

View case study

Developing Future-Ready Employees in High Tech

High-tech companies that invest in training understand the importance of keeping up with current industry trends. Ensuring that employees are familiar with the latest products, knowledge, and strategies is essential in an industry driven by innovation. 

High-Tech Industry Needs

Investing in training helps high-tech organizations bridge skill gaps, enhance security, drive innovation, align messaging, and maintain a competitive edge in a rapidly changing technological landscape.

Organizational Needs

  • Emerging technologies in cloud computing, AI, cybersecurity, and data analytics 
  • Technical skills, including programming languages, DevOps, systems engineering, and application development 
  • Compliance with data privacy practices, ethical standards, and policies for social responsibility 

Learning Needs

  • Upskilling and maintenance of a highly specialized technical skillset  
  • Enhanced onboarding or boot camps to accelerate the acquisition of role-specific technical skills 
  • Development of interpersonal skills such as communication and collaboration 
  • Awareness and adoption of dynamic compliance standards 

Learning Solutions for the High-Tech Industry

Adapting training to meet high tech employees’ busy schedules will help motivate them to complete it. We have developed a variety of strategies to scale training for the needs of employees and designed custom learning programs to achieve the business goals of their organizations.

Learning Solutions

  • Engineering boot camp for intensive skills practice using a blended curriculum and personalized assessment
  • Gamification of customer use cases to build context and improve innovation 
  • Paired programming simulations, in which learners collaborate with a virtual expert 
  • Animated process simulations to show the full product lifecycle  

Learner Outcomes

  • Accelerate time-to-competency by 30 percent for onboarding, including upskilling on tech topics  
  • Increase the relevancy of learner roles and promote cross-functional thinking
  • Provide a safe space to practice 
  • Increase business acumen and big-picture thinking  

Creating a More Effective Onboarding Experience

In a fast-paced industry like high-tech where new employees are being added all the time, onboarding is key to successful integration into an organization. Given so much riding on it, creating the right onboarding experience can be a challenging undertaking—which is why so many companies look for outside assistance. This article discusses the pros and cons of hiring an onboarding consultant and what to look for in the selection process. 

Read the Article
“This training has been well received at all levels of our organization. We are getting feedback that this training takes the learner experience to the next level. Learners love the fact that they have the opportunity to interact with our customers earlier in their training journey. One of our main objectives was teaching our specialists to be resourceful, and this training does just that!”
HP

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