Elevated Training at High Velocity

An Onboarding Training Development Case Study from Our Work with Delta Airlines

Challenge: Develop an onboarding training for thousands of customer service representatives, with an expedited deadline and compressed timeline, without sacrificing quality in the learning experience and expected outcomes. 

The award-winning team at AllenComm developed the training with the aim to: 

  • Scale to meet the demand of training thousands of new learners 
  • Innovate to improve learning engagement and efficiency 
  • Impact the way Delta onboards its employees

We used formal, informal, and experiential learning to empower customer service representatives in training to begin taking real, live customer calls within their first week of on the job. It was nothing short of revolutionary.  

Download the Case Study


Delta Airlines Is Awarded Best New Hire Onboarding Program Two Years In A Row.

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"You have revolutionized the way we train at Delta.”

- Eddie Sloan, Delta Director of Reservations, Sales, and Customer Care Learning