Challenge: Develop an onboarding training for thousands of customer service representatives, with an expedited deadline and compressed timeline, without sacrificing quality in the learning experience and expected outcomes.
The award-winning team at AllenComm developed the training with the aim to:
- Scale to meet the demand of training thousands of new learners
- Innovate to improve learning engagement and efficiency
- Impact the way Delta onboards its employees
We used formal, informal, and experiential learning to empower customer service representatives in training to begin taking real, live customer calls within their first week of on the job. It was nothing short of revolutionary.
