Performance Mapping: Create Training that Works


Performance Mapping: Create Training That Works

When you want to ensure that your employee training and development solution meets your organization’s unique goals, objectives, and metrics for success, you’ll want to call in a performance consultant. It’s an essential first step to determine the links between desired employee behaviors and the outcomes you need.

How? The process of creating performance maps is essentially an analysis of what motivates learners, what they need to do, and what they need to know in order to change behaviors. As a leading training consultant, AllenComm will use its domain expertise to identify the measurable behavioral outcomes needed to increase performance based on the needs of your learners and your organization.

These outcomes translate into training-specific learning objectives that establish the direction for a tailored training and performance management plan. When we create performance maps, our goal is to provide a meaningful learning experience that produces real business results and has a lasting effect on learners. Performance mapping drives our decisions when selecting strategies and activities for training. The diagram below is an example of how the business goal of improving customer service has been mapped out.