Last week’s focus was on learning technology and its role in the customer experience. It has become very clear here at Allen that without the right internal as well as …
If a good customer experience matters, what does it take to ensure a good one?
Within the last few months, I’ve read many articles focused on what your company can do or is doing to survive this economy. I’ve read about the importance of customer …
Confessions of a Designer Turned Learner
In addition to my work at Allen, I do some technical editing on the side. I work remotely, and I only go “to the office” once a year for an …
How Mistakes are Avoided in Corporate Training
We often bemoan a mistake that can be seen coming towards us. Most recently, I have been reminded once again the importance of process and verification of process as a …
After TARP – Compliance Training and Development
If modification fees from the HMP program are the carrot for servicers to help borrowers restructure their loans then compliance training and development requirements are the “stick” or the other …
Training and Development Recessionary Sensibility
Oh boy. I just took a look at the stock market returns. I need to stop doing that. I need to treat it the same way as my retirement accounts: …
Benefits of internal collaboration and collaboration between client and vendor teams
Chris Collison and Geoff Parcell, authors of Learning to Fly: Practical Knowledge Management from Leading and Learning Organizations, were members of BP’s Knowledge Management team. They wrote the said book …
Redesigning Corporate Training in a Recession
The sign to the entrance of our housing community was recently demolished by a distracted driver. The sign was old and not as attractive as some wanted it to be. …
Boredom and the Brain
Today I had a chance to finally read this month’s edition of CLO. I enjoyed reading Norm Kamikow’s editorial letter, “The Real Root of All Evil,” a short treatise on …