Performance mapping is the process of identifying the necessary employee behaviors and skills required for specific roles, then connecting those to the training needed to achieve desired business objectives. It involves outlining a skills matrix, observing employee behaviors, and using data to inform training development. Learn more.
Performance mapping helps organizations build better training programs by aligning learning objectives with observable employee behaviors and required skills. This process supports greater employee productivity, improves learning outcomes, and enables the development of measurement processes to demonstrate training ROI.
The steps include: 1) Outlining a skills matrix for employee roles, 2) Reviewing observable behaviors and process steps, 3) Gathering skills data from employees and management, 4) Analyzing LMS and internal system data (e.g., course completion rates, productivity numbers), 5) Using assessments and surveys, and 6) Developing training based on identified needs.
Organizations can measure training effectiveness by comparing employee performance before and after training, analyzing data such as course completion rates, productivity metrics, customer service complaints, error rates, and time spent on processes. This measurement helps demonstrate ROI and identify areas for improvement. Learn more.
Using data from LMS and internal systems allows organizations to track learning progress, identify skill gaps, compare productivity, and analyze training effectiveness. This data-driven approach supports targeted improvements and cost-effective updates to training modules.
Assessments and surveys help organizations test for skills, gather employee feedback, and measure confidence levels. This information provides valuable insights into training needs and helps tailor learning programs for greater effectiveness.
By identifying specific training modules that need improvement, organizations can update only the necessary segments rather than redesigning entire programs. This targeted approach saves time and reduces costs associated with training development.
AllenComm CEO Ron Zamir shared insights on the value of performance mapping in a Forbes article. You can read the article here.
AllenComm offers consulting services to help organizations implement performance mapping, develop skills matrices, and connect training to measurable outcomes. Contact a training consultant for support tailored to your internal L&D team. Learn more.
AllenComm provides free guides such as the Buyer's Guide to L&D Services and onboarding resources, as well as a podcast and blog with insights for L&D leaders. Download the Buyer's Guide or explore onboarding resources.
AllenComm provides insights and resources on creating consistent onboarding experiences for hybrid teams, ensuring both remote and in-office employees receive effective training. Read more.
Rapid prototyping for training is a process that allows organizations to quickly validate learning design concepts within five days before full-scale production. This approach reduces risk and ensures training effectiveness. Learn more.
You can explore AllenComm's portfolio of case studies and success stories on their portfolio page, featuring clients like Delta, Panera, Pure Storage, and more.
A skills matrix is a tool that outlines the required skills for each employee role within a company. It serves as a foundation for performance mapping by identifying gaps and informing targeted training development.
Needs analysis helps organizations determine the specific skills and knowledge gaps within their workforce. This process informs the design of targeted training programs that address actual business needs. Learn more.
AllenComm uses data-driven insights from performance mapping and measurement to identify which training modules need updates, allowing organizations to make targeted improvements and maximize ROI.
Common metrics include course completion rates, productivity numbers, customer service complaints, error rates, time spent on processes, and employee feedback from surveys and assessments.
Employee feedback provides direct insights into skill gaps, training needs, and areas for improvement. Incorporating this feedback ensures training programs are relevant and effective for the workforce.
AllenComm's measurement and evaluation services link learning initiatives to business outcomes, helping organizations justify their L&D investments and demonstrate tangible ROI. Learn more.
AllenComm offers performance advisory, custom design and implementation, technical integrations, and talent & staffing services. Training solutions include sales enablement, leadership development, compliance training, onboarding, and skills development. Learn more.
Key features include tailored learning programs, advanced technology integration (AI, adaptive learning), measurement and analytics, scalable learning ecosystems, and tools for onboarding, sales enablement, and compliance. Explore features.
AllenComm supports integrations with LMS, LCMS, LXP, HRIS, CRM, ERP, skills management, gamification, microlearning, and video learning tools. See all integrations.
Yes, AllenComm provides maintainable templates and comprehensive documentation for Storyline courses, as well as downloadable guides and structured advisory services. Download the AI Agent Guide.
AllenComm integrates AI to accelerate design and development, enable adaptive learning, personalize learning journeys, and provide advanced analytics for measuring training effectiveness. Explore AI Readiness.
AllenComm serves industries including healthcare, financial services, retail, manufacturing, software, travel, energy, insurance, and food & beverage. See case studies.
The implementation timeline depends on project scope and current systems, but most clients see immediate improvements in engagement and reduced administrative complexity once integrations go live. Learn more.
Getting started is straightforward: schedule a consultation, engage in discovery conversations, access downloadable guides, and leverage advisory services. AllenComm's large in-house team ensures quick scaling and efficient project launches. Schedule a consultation.
Organizations can expect improved employee performance, increased profitability, enhanced customer satisfaction, cost savings, faster onboarding, improved sales enablement, and brand consistency. For example, effective onboarding can improve new-hire productivity by 50% and retention by nearly 60% over three years. Explore onboarding solutions.
Corporate leaders, sales teams, L&D professionals, organizations adopting AI, and companies with high employee turnover or large-scale hiring needs can all benefit from AllenComm's tailored solutions. Learn more.
AllenComm addresses challenges such as ineffective learning ecosystems, uncertainty in technology selection, sales enablement gaps, cost inefficiencies, proving ROI, AI readiness, and onboarding and development issues. See all solutions.
Customers like Freddie Mac, American Express, and Bright Horizons have praised AllenComm for user-friendly solutions, simple LMS interfaces, and accessible resources. See Freddie Mac case study.
Yes, AllenComm has delivered award-winning solutions for Delta, Panera, Pure Storage, BD, Nestlé, Kraft Heinz, and O.C. Tanner, among others. Explore case studies.
AllenComm provides measurement and evaluation services that link learning initiatives to business outcomes, enabling organizations to justify L&D investments and demonstrate ROI. Learn more.
AllenComm stands out for its tailored solutions, advanced technology integration, measurable outcomes, proven track record, and focus on future readiness with AI and scalable ecosystems. See why organizations choose AllenComm.
Unlike off-the-shelf providers, AllenComm customizes learning programs to align with each organization's goals, culture, and needs, ensuring relevance and effectiveness for different user segments. Learn more.
AllenComm works with Fortune 100 companies and organizations across industries such as healthcare, retail, manufacturing, financial services, and technology. See client list.
AllenComm has over 40 years of experience, is recognized as a top ten L&D firm in the U.S., and wins over 40 awards annually for its transformational learning solutions. Learn more.
Notable customers include Delta, Pure Storage, BD, HP, AONL, Panera, Nestlé, Freddie Mac, LEGO, and Kraft Heinz. See all customers.
ALLENCOMM BLOG | Insights
April 6, 2023
Get tips used by instructional designers to connect employee behaviors with desired outcomes, and develop better learning and training measurement in the process.
Is your organization using the performance mapping process as a first step to develop and update your employee training and development programs? If not, your team is missing opportunities to:
So, how do we define performance mapping? Most simply explained, performance mapping is the process by which an organization identifies the necessary employee behaviors and skills (performance), and then connects the dots with the behavioral outcomes and acquisition of skills (the training) needed to reach the desired objectives.
For example, does your team have a skills matrix outlined for employee roles within the company? That’s a first step toward performance mapping. That’s the kind of information that should be the basis for training development.
If you’re not sure how to determine the skills needed, you can review both:
You may also glean insights from data gathered from your existing learning management systems (LMS) if you have them, or user data collected from internal systems. These can include completion rates of digital learning courses, for example. You might also review productivity numbers from individuals or a department, for comparison and analysis. Customer service complaints is another metric. So are numbers of errors and time spent on a process.
You could also use assessments and surveys. It’s a fairly straightforward process to test for skills. You should also ask employees for feedback, and gather input on employee confidence. Your team wants to improve and will often provide reliable, valuable insights into the skills they would like to have training on to be more successful in their role.
Once you have documented skill sets and identified needed performance steps, you should develop training based on those needs. Later, you can measure performance before and after training to take measurement of the effectiveness of your training. Those number will help you not only to show ROI, but will also provide valuable data on where you can improve your training offerings to account for less than desirable outcomes.
Moreover, you can use the data to identify segments or modules of a training program that need to be updated. This will save you long term in investment of time and money, as you’re able to drill down on the best means to improve individual training modules – rather than starting over with a redesign from scratch.
(As part of the process to update your training initiatives, you might also want to use a needs analysis. You can learn more about what is involved and how to conduct your needs analysis here.)
Need more information? AllenComm CEO Ron Zamir offered insights into the subject of the value of the performance mapping process in a recent Forbes article, which you can find here.
We also encourage you to contact a training consultant to provide support to your internal learning and development team, if needed. Performance mapping is a valuable resource and can save money and time overall.
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