Best Practices for Impactful Compliance Training
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READ THE CASE STUDY
Change Healthcare, one of the world’s leading independent healthcare technology companies, sought a new Code of Conduct training. They needed their training to provide employees with engaging and user-friendly information and tools that would help their staff comply with a wide variety of complex and non-intuitive policies, processes, and controls that are common to their environment. This training was needed during a significant transition, when culture and brand building efforts would help customer retention and create growth opportunities for the company.
HERE'S WHAT WE DID
The AllenComm Solution
AllenComm analyzed the needs of Change Healthcare and designed a course specific to Change Healthcare’s Code of Conduct, called Integrity in Action, which reflected the vision for a better healthcare system and emphasized the five company values. Integrity in Action engaged learners in an interactive format that captured the attention regarding compliance challenges. The course created new practical tools and provided tips to make appropriate decisions when faced with business conduct and/or ethical concerns to resolve simulated situations.
- Improved finished training rates by 15%
- Decreased seat time required for compliance training
- Received positive feedback from voluntary exit survey stating good use of time with 95% of employees being able to find the information they needed
"I’m very impressed by the results driven by the interactive nature of our new Code of Conduct training and the overarching quality of the whole effort. And of course, it’s great teamwork that made both possible."
-- Neil de Crescenzo, Change Healthcare President & Chief Executive Officer
Silver Omni for Code of Conduct in Educational Category
Silver Summit for Integrity in Action in B2B Interactive Media category
Silver Summit for Integrity in Action in Health/Medicine Website category/p>
Gold Brandon Hall Excellence in Learning Award in Best Advance in Compliance Training category
Silver Davey Award Integrity in Action in Training for Websites category
Silver Davey Award Integrity in Action in Health & Health Services for Websites category
Silver Davey Award Integrity in Action in Education for Websites category