Discover how Lego streamlined their retail onboarding.

LEGO, the leading brand of construction toys, sought to revamp their onboarding training from an old Flash program to something modern. Their goal was to develop a user-friendly course that taught their Brick Specialists the required skills to perform their jobs in the LEGO Brand Retail stores. The new course had to improve the current content by revamping the previous course’s design and UX, all while maintaining the existing instructional integrity of the previous course.

HERE'S WHAT WE DID

AllenComm's Solution

To keep LEGO’s training in line with their brand, AllenComm sought to create a familiar user experience, so designing the flow to match the company website was a priority. Working closely with LEGO, AllenComm retooled the previous courseware design to our Fluid Grid Design to help promote learner engagement and converted the previous course from Flash to HTML5. AllenComm also retained the identified business goals and targeted behaviors by designing a 7-part course that features interactive videos, quizzes, activities, worksheets, and a customer service game. Additional flexibility was also included by making each learning module compatible with mobile devices.

Results

The course and activities are aimed to help the LEGO Brand Retail Stores team successfully:

Reduce the amount of time required for training and streamline the learning process
Use mobile devices to increase overall accessibility
Gain confidence for working in the retail space through the implementation of educational customer service games