Panera emboldens
new leaders to rise to the task.

 

Panera emboldens new leaders to rise to the task.

 

Panera emboldens new leaders to rise to the task.

 

Panera Bread knows that good restaurant leadership has a powerful impact on the experiences of all bakery-cafe associates. They sought a way to show how much they care about their employees by improving the internal promotion process of assistant managers to general managers. Their existing leadership training was outdated and didn’t apply to realities of their growing business. They chose to make a long-term investment in their culture and leadership training by valuing, developing, and retaining potential leaders.

HERE'S WHAT WE DID


The AllenComm Solution

AllenComm partnered with Panera to develop an advanced program focused on building confidence through competency. Learners navigate their way through twelve online micromodules and three ILT sessions that help them build their team, create a feeling of belonging and community essential to Panera’s food culture, and strategize to prepare for challenges.

Learners bridge the gap between learning a new skill during training and applying the new skill on the job by engaging in activities such as writing goals, answering questions, and reflecting on the daily application of new behaviors they’ve practiced in training. 

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Planning & Analysis

AllenComm Performance Consulting services were deployed to resolve how core competencies were communicated to the workforce and to improve the application and assessment process for the Assistant Manager to General Manager promotion.

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Agile Development

Design and development of a comprehensive blended learning program built with an iterative change process to include pre and post diagnostics for measurement and evaluation of competencies.

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Deployment

Phased rollout plan to ensure promotion readiness and an action plan to transfer core competencies training to on-the-job execution.

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Results

The course and activities:

  • Encourage new leaders to practice and apply new leadership skills
  • Increase internal promotion rates
  • Retain skilled employees
  • Improve quality of food and speed of service
  • Cultivate a food culture that celebrates sustainable and nutritious food
  • Build diverse and supportive community
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Results

The course and activities are aimed to successfully:

  • Encourage new leaders to practice and apply new leadership skills
  • Increase internal promotion rates
  • Retain skilled employees
  • Improve quality of food and speed of service
  • Cultivate a food culture that celebrates sustainable and nutritious food
  • Build diverse and supportive community
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Results

The course and activities are aimed to successfully:

  • Encourage new leaders to practice and apply new leadership skills
  • Increase internal promotion rates
  • Retain skilled employees
  • Improve quality of food and speed of service
  • Cultivate a food culture that celebrates sustainable and nutritious food
  • Build diverse and supportive community
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"AllenComm is very open to collaboration and feedback but came with a strong point of view. The expertise level is impressive, and the people are a real pleasure to work with. Felt like an extension of our team and that the commitment level to success never wavered."


-- Scott Millward, Senior Vice President, Learning & Development, Panera Bread

methodologies used


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INTERACTIVITY

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VIDEO

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MICROLEARNING

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ACTION PLANNER

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BLENDED LEARNING

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Awards

Bronze Omni Award in Education

Silver Brandon Hall Award for Best Advance in Creating a Learning Strategy

Silver Brandon Hall Award for Best Unique or Innovative Leadership Development Program

View More Award-Winning Courses

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