Domino’s


BUSINESS CHALLENGE

As an international fast food restaurant, Domino’s Pizza must balance many variables to effectively train employees and maintain a consistent, high-quality standard of food. However, for new employees, learning the menu and the pizza-making process can be challenging and time consuming. They must know every item the restaurant sells, and how to quickly put the correct toppings in the right amounts for each type of pizza.


ALLEN SOLUTION

To help employees learn these skills and assess how well they’ve learned them, Domino’s created the Pizza Maker course. With three microlearning modules, Domino’s used simulations and gamification to engage, assess and reward employees to decrease onboarding time. By including competitive elements, both games encouraged new employees to beat their past scores. The games boosted menu knowledge and led to better accuracy and faster pizza creation from new employees.


METHODS

The Allen custom solution incorporated a blended learning solution from a variety of modalities including:

Interactive

Videos

Gamification

Web-based

Orange clock

Microlearning

Motion Graphics



RESULTS

  • Significantly increased speed to competency
  • Cost savings rose with less food
  • Decrease in customer complaints


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