When you hear the term “upselling,” what’s the first thing that comes to mind? Don’t let the mental image of a sleazy used car salesman deter you—upselling is a great …
3 Things Employee Onboarding Can Learn from Good Customer Service
No one would deny that customer service is one of a business’s greatest assets. Satisfied customers who have had a great experience are more likely to come back for more …
Why New and Potential Hires Are Your Most Important Customers
How does your business treat its potential customers? You’ve probably heard time and time again about how good customer service can be a profitable strategy. Maybe you’ve used tactics such …
Onboarding: Getting the Expert Opinion
An engaging onboarding program is key to long-term retention and employee productivity, but what is it about successful onboarding that creates these effects? Consider your first day at a new …
4 Effective Ways to Incorporate Video into your Onboarding Program
Video has become ubiquitous in our daily lives – whether that is through sites like YouTube, Instagram, or Snapchat. As the video capabilities of smartphones have increased, people have the …
Frontloading Your Onboarding: How to Improve a New Employee’s Time to Productivity
No one is able to perform and contribute at top capacity their first day in a new position. In fact, the first few weeks a new hire spends in the …
Three Myths about Onboarding that Need to Be Busted
“Onboarding” is a newer and mysterious word. Although the concept of getting people onboard has surely been around as long as jobs have been around, Merriam Webster says the word …
3 Ways Training Can Transform Employees into Brand Ambassadors
Transform employees into brand ambassadors with these three engagement tips.
Cognitive Load and the Return on Mental Investment
One of the most frustrating experiences for a learner is mentally investing in a course but then getting nothing out of it. Situations like this typically mean that the course …