Last week’s focus was on learning technology and its role in the customer experience. It has become very clear here at Allen that without the right internal as well as …
Technology and Its Role in Customer Experience
Last week’s focus was on your business culture and how knowing your client, following some basic rules, asking questions, and learning from your past would help you take the necessary …
If a good customer experience matters, what does it take to ensure a good one?
Within the last few months, I’ve read many articles focused on what your company can do or is doing to survive this economy. I’ve read about the importance of customer …
How Mistakes are Avoided in Corporate Training
We often bemoan a mistake that can be seen coming towards us. Most recently, I have been reminded once again the importance of process and verification of process as a …
So, what’s your elearning development budget?
How often do we experience the lull in conversation when asked by a vendor: “So, how much do you want to spend?” or “What’s your budget for this project?” The …
Obama and Mobile Learning
Being involved for over 25 years with training, I have always grappled with the question: Does a new generation demand a new way of learning and more specifically become so …
Day Two Learning 2008 – Giving Training a Second Chance with Second Life
OK, I will admit that the popularity of 2nd life among training professionals surprised me. With our own experience at Allen and the reticence of IT departments to open up …
First Day at Learning 2008
As can be expected, this year’s Masie 2008 is a show and challenging process for learning professionals to check and recheck some of their assumptions about training and development. As …
Working the Web 2.0 to Learning 2.0 Angle
As anyone scanning our blog has noticed, there is a bit of a frenzy of Web 2.0 exploration going on at Allen and in the eLearning community at large. I …