Corporate training solution provider adds innovative features to collaborative portal to enhance customer interaction.
SALT LAKE CITY (August 25, 2011) — Allen Communication Learning Services, experts in instructional design and employee performance development for corporate training, has added powerful new features to their customer portal that further improves their collaboration with customers that contributes to building award-winning training.
“Close collaboration with our customers is a key component to any successful course development project,” said Ron Zamir, CEO of Allen Communication. “Building on our decades of experience developing innovative training and performance solutions for our clients, our portal facilitates this high level of communication and cooperation, and ensures we meet and exceed the expectations of our customers in developing impactful training.”
The Allen customer portal is a central channel of communication that provides stakeholders 24/7 access to courses in development. Client, SMEs, and the project managers utilize the portal to instantly relay and record correspondence, files, changes and feedback. Multimedia files can be transferred that far exceed standard email size limits, so stakeholders can easily upload or download course files. Stakeholders can then critique specific pages and make voice talent choices. The standard approach of creating cumbersome email threads and logging changes on various spreadsheets is a thing of the past, replaced by a virtual environment for sharing and cooperation.
Clients that fully utilize the portal have had their projects completed in less time. These clients have noted that the ability to assign specific material to each SME for review upon their own time streamlines the process by eliminating the need to coordinate meetings. The ability to review and offer feedback on actual course pages also saves time by eliminating the amount of backtracking and script reworking when storyboard ideas don’t transfer to the course well.
The customer portal is customized to meet the processes within the learning and development industry. This creates a smoother, more intuitive user experience than is experienced with off-the-shelf products used by less savvy developers, such as those that still use multiple word processing files for clients to review storyboards and scripts.
The improved customer portal is the most recent example of Allen’s commitment to bringing state-of-the-art technology into the world of training and employee development, and a key differentiator from other course development providers.
For three decades, the learning and development experts at Allen Communication Learning Services (www.allencomm.com) have helped many of the world’s largest companies sharpen their organizational performance. Allen expands their client’s capabilities by using progressive approaches in custom training, e-learning, and blended learning development, as well as learning portal development and technologies. This bold approach results in highly-customized organizational training solutions that help departments scale and achieve more, while improving ROI. Follow Allen on Twitter @Allencomm, on LinkedIn, and on Facebook.