Avon has a globally recognized beauty and personal care brand, but faced an out-of-date training program that was difficult to navigate. Avon wanted to rebuild its sales representative training from a new foundation.
Allen created that foundation through a comprehensive needs analysis. Following the consultation and analysis, Allen and Avon worked together to develop a new web-based sales curriculum. The new curriculum updated the material and made it easier for representatives to find specific information for their needs. The new materials were shorter and easier to navigate than the previous courses, and these microlearning assets have made it easier for representatives to stay up-to-date on products.
The Allen custom solution incorporated a blended learning solution from a variety of modalities including:
Return On Investment
Less Customer Care Calls
Countries Delivered To
Increase in Sales Rep Retention
Increase in Order Submissions