Below are examples of several custom simulations we’ve created for our Allen Communication customers.
American Express: Seller Servicing Call Center
This simulation was created using Rapid Content Delivery and leads American Express Seller Service Calling Center employees through the process of creating follow-up reminders for meetings, conference calls, and other events.
Cambridge Claims Management in Ovation Claim
This award-winning simulation was created to assist in the rollout of a new enterprise-wide claims processing system. Cambridge claims processors were already familiar with similar software systems, but Ovation Claim provided a standard platform for the whole company. Since training on software can be pretty dry, a simulation was created to help impart the knowledge.
CKE Restaurants: StarPOS
Created using Rapid Content Development, this course taught managers and supervisors of CKE restaurants (Carl’s Jr.) how to configure the StarPOS (menu ordering system). Two types of activities make this course both fun and challenging for the trainee. “See It” activities are animations that show how to perform a task within StarPOS Configurator. “Try It” activities are hands-on exercises simulating the StarPOS Configurator. The “Try It” activities have step-by-step instructions and simulate the real StarPOS system allowing employees to lean the process of order, substitutions, promotions and other important functions.
FranklinCovey: Powerful Time Management Skills
This award-winning course helped participants improve personal effectiveness by enhancing their Palm Handhelds with Franklin Planner Software. The Planner Basics section contains a simulation for using Tasks and Appointments.
Industry Analyst (name withheld by request): Global Sales Strategy
This course, targeted for a large industry analyst’s global sales force, was initially delivered to about 900 learners. The course delivered a real-life sales simulation of an 18 month sales cycle. Learners worked through 20 decisions in teams of five, competing against other teams for the best “score.” As a simulation, it was crucial for Allen as a top instructional design company to capture the client’s culture while making the simulation seem real by using real-world scenarios. The solution was such a success that the course became part of the onboarding of new sales team members, and is consistently rated as the highlight of their onboarding.